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Payment methods, win and withdrawal limits

Following the team's assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino's finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player's account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as "unresolved," and the player's situation was documented in hopes that the casino might reconsider its approach in the future. Please note that some of these may only be available to players from selected countries.

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Player’s winnings haven’t been received yet.

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He noted that no account verification had been requested despite using a welcome bonus. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. A selection of games from multiple game providers have been checked and NO fake games have been found.

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